Support
Answers to common questions, and a way to reach us if you're stuck.
Frequently asked questions
How do I add a friend?+
Open Home in the app and type their username and 4-digit tag, like Alex#1234, in “Add a friend”. They become your friend once they accept. Your own tag is shown right there to share.
I forgot my password+
Send us a message with the form below, using the email address of your account. We'll help you get back in.
How do I delete my account?+
In the app, under Settings → My account → Delete account. You confirm with your password. Deleting is permanent: your own servers are deleted too. Can't log in anymore? Send us a request with the form below from the email address of your account.
Can I get a copy of my data?+
Yes. In the app, under Settings → My account → Download your data, you get one file with your account, friends, servers, logins and every message you sent.
Voice or video doesn't connect+
Allow ChatLink to use your microphone and camera when your browser or the app asks. On strict networks (school, work) calls may be blocked; try another network or the Windows app.
Push to talk only works when ChatLink is in front+
Browsers only see your keys while their tab has focus. In the Windows app, push to talk works everywhere, also in games.
What's the difference between a private and a public server?+
A new server is private: only you, and roles you give permission, can invite people. In a public server every member can invite their friends. You can have as many private servers as you like and up to 3 public ones. One of your public servers can also be listed in Discover, where anyone can find it and join.
Are there limits?+
Right now you can be in up to 100 servers, have 3 public servers (private ones are unlimited), have 1 of your servers in Discover, and share files of up to 500 MB, 2 GB in total per person. You can see how much you use under Settings → My account. These limits may change.
Where is my data stored?+
In the Netherlands, on servers we rent from the Dutch hosting company DualHosting. We don't use big international tech companies for your data: no American cloud, no analytics, no ads. Only push notifications, if you turn them on, are delivered by Apple or Google, and they're end-to-end encrypted.
How do I get notifications on my phone?+
Install the app (see Download), open it and turn on Push notifications under Settings → Notifications. You then get direct messages, mentions, friend requests and calls, also when the app is closed. On iPhone this works in the Home Screen app, from iOS 16.4.
Is ChatLink free?+
Yes. There are no ads and we don't sell your data.
Want to report illegal content or someone breaking the rules?Use the report form.